1. Introduction
The Protectowire Company, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, with particular attention to our electronic communications practices.

2. Information We Collect
We may collect the following types of personal information:

  • Contact & Account Information: Name, email address, billing and shipping address, and account credentials.
  • Transaction Data: Purchase history, payment information, order details, and customer service interactions.
  • Communications Data: Records of emails or other communications you exchange with us.
  • Technical Data: IP address, browser type, device identifiers, cookies, and browsing behavior on our site.

3. Electronic Communications
How We Communicate With You
We may contact you electronically for the following purposes:

  • Order confirmations, shipping notifications, and receipts
  • Responses to your inquiries or customer service requests
  • Account security alerts and password resets
  • Updates to our terms, policies, or services
  • Promotional offers, newsletters, and marketing messages (only with your consent)

Your Consent: By providing your email address and checking the applicable opt-in box at checkout or account registration, you expressly consent to receive electronic communications from us. We will never send you marketing or promotional messages without your prior consent.

Legal Compliance: All of our electronic communications comply with applicable laws, including the CAN-SPAM Act and, where applicable, the EU General Data Protection Regulation (GDPR) and Canada’s Anti-Spam Legislation (CASL).

4. Our No-Spam Commitment
We take spam seriously and are committed to the following practices:
We will never:

  • Send unsolicited commercial email or text messages.
  • Sell, rent, or share your contact information with third parties for their marketing purposes
  • Use deceptive subject lines or misleading sender information
  • Continue to contact you after you have opted out

We will always:

  • Clearly identify ourselves as the sender in every communication
  • Include a clear and accurate subject line describing the content of the email
  • Include our valid physical mailing address in all commercial emails
  • Provide a clear, easy, and functional method to opt out of future communications
  • Honor all opt-out and unsubscribe requests promptly — within 10 business days

5. How to Opt Out
You have the right to opt out of marketing and promotional communications at any time. You may do so by:

  • Clicking the “Unsubscribe” link found at the bottom of any marketing email
  • Logging into your account and updating your communication preferences
  • Contacting us directly at marketing@protectowire.com

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages necessary to fulfill your orders or maintain your account.

6. Third-Party Service Providers
We may use trusted third-party email service providers to deliver communications on our behalf (such as order confirmations or newsletters). These providers are contractually required to handle your data securely and are prohibited from using your information for their own marketing purposes.

7. Data Retention
We retain your contact information and communication records for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time (subject to legal retention obligations).

8. Your Rights
Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to certain processing activities
  • Withdraw consent at any time without affecting prior lawful processing

To exercise any of these rights, contact us at marketing@protectowire.com.

9. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and notify you by email or a prominent notice on our website.

11. Contact Us
If you have questions or concerns about this Privacy Policy or our communications practices, please contact:
The Protectowire Company, Inc.
60 Washington Street
Pembroke, MA USA
marketing@protectowire.com
1 781-826-3878